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Customer Service Ambassador

2 months ago

Tomball, Texas, United States Generator Supercenter Full time

**Job Summary**

At Generator Supercenter, we are seeking a highly skilled and dedicated Customer Service Ambassador to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

**Key Responsibilities**

  • Act as the primary point of contact for assigned clients, providing timely and effective support to resolve their queries and concerns.
  • Regularly follow up with clients after closing a sale to ensure their satisfaction and gather feedback for continuous improvement.
  • Respond promptly to client inquiries and complaints, utilizing strong communication and negotiation skills to find solutions and de-escalate tensions.
  • Collaborate with account managers to address complex client issues and provide seamless support.
  • Identify opportunities to present new or additional products and services to existing clients, driving revenue growth and customer loyalty.
  • Prepare and submit regular reports on sales activity, account status, and potential issues, enabling data-driven decision-making.

**Requirements**

  • Proven experience in customer service, with a strong track record of delivering exceptional results.
  • Excellent communication and negotiation skills, with the ability to build strong relationships with clients.
  • Strong organizational and multitasking abilities, with a focus on prioritizing tasks and meeting deadlines.
  • Assertiveness and confidence, with the ability to effectively communicate with clients and colleagues.
  • Goal-driven and able to work under pressure, with a focus on achieving sales targets and exceeding client expectations.
  • Good problem-solving skills, with the ability to analyze complex issues and develop effective solutions.