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Client Relations Specialist

2 months ago

Cheshire, Connecticut, United States Quint Group Full time

Customer Support Agent

Full-time Position

Company: Quint Group

Our Customer Support Agents are dedicated to delivering exceptional service by efficiently managing inquiries through calls and emails from our valued customers. They are tasked with effectively communicating our product offerings and addressing any questions or concerns raised by clients.

Key Responsibilities

- Collaborate with team members to provide support within a dynamic Customer Support environment, ensuring a low rate of abandoned calls while striving to deliver a remarkable customer experience.

- Offer accurate information regarding loans, credit cards, and credit reports/scores, empowering customers to make informed financial decisions.

- Cultivate and maintain strong interpersonal skills, including active listening and rapport building, with the ability to adapt communication styles to suit various audiences.

- Acquire comprehensive knowledge of our products, processes, and systems, and take responsibility for keeping this knowledge current.

- Ensure compliance while managing calls and emails in a regulated environment.

- Adhere to company policies and regulatory guidelines, treating customers fairly and upholding principles of Treating Customers Fairly (TCF) and Data Protection.

- Address customer concerns or complaints with professionalism, providing clear explanations or resolutions.

- Prioritize tasks effectively to manage customer interactions efficiently, balancing quality and productivity.

Key Skills and Experience

- Excellent verbal and written communication abilities.

- Strong organizational and time management skills.

- Demonstrated efficiency and accuracy, taking ownership of delivering outstanding Customer Service while ensuring up-to-date knowledge of products and services.

- Professional, positive, and motivational team player.

- Adaptable to change with a proactive approach.

- Capability to handle and resolve complex situations while maintaining high call quality standards.

- Experience in a highly regulated environment is preferred.

- Patience and resilience in challenging situations.

- Ability to articulate the features and benefits of our products effectively.

- Proficient in using Microsoft Office applications.

- Previous experience in Customer Service is advantageous.

Benefits

- 33 days of holiday, increasing with service.

- Company bonus scheme.

- Contributory Pension Scheme.

- Company Sick Pay Scheme.

- Long Service Awards.

- Death in Service Scheme.

- Flexible working options.

- Employee Awards.

- Discounted Gym Membership.

- Childcare Vouchers Scheme.

- Enhanced Maternity/Paternity Pay.

- Quarterly Employee Massages.

- Free Eye Tests.

- Complimentary tea/coffee and fresh fruit.

- Recreational areas with games.

- Company Away Days and Team Socials.

- Sponsorship for professional qualifications.