Collision Repair Specialist

1 week ago


Dover, Delaware, United States Thornton Automotive Dover Full time

We are seeking a highly skilled and detail-oriented Collision Repair Specialist to join our team at Thornton Automotive Dover.

About the Role

This is a full-time position that requires a strong understanding of auto repair processes and industry standards. As a Collision Repair Specialist, you will be responsible for accurately assessing vehicle damage, providing detailed repair estimates, and serving as the primary point of contact for our customers throughout the repair process.

Key Responsibilities:

  • Evaluate and assess vehicle damage to create accurate repair estimates.
  • Provide detailed estimates to customers, explaining the repair process, timeline, and costs.
  • Communicate with customers to answer questions, address concerns, and provide status updates on repair progress.
  • Work with insurance companies to ensure accurate claims processing and approval.
  • Maintain excellent customer relationships by delivering outstanding service and professionalism.
  • Track and update estimates and repairs through our internal management system.
  • Assist in managing customer expectations and handling any disputes or concerns effectively.

Qualifications:

  • Physical Damage Appraiser License
  • Previous experience in auto collision estimating or related field preferred.
  • Strong customer service skills with the ability to handle complex inquiries and provide exceptional customer experiences.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Knowledge of auto repair processes and industry standards.
  • Proficient in computer software used for estimating and customer management.
  • Strong organizational and time-management skills.
  • Ability to work collaboratively in a team environment.

Benefits:

  • Competitive salary: $55,000 - $65,000 per year, based on experience.
  • Opportunity for professional growth and development.
  • Positive and supportive work environment.
  • Work with a dedicated team focused on providing exceptional service.

Why Choose Us?

Thornton Automotive Dover is a leading auto repair shop dedicated to providing top-quality collision repair services to our customers. We pride ourselves on delivering excellent customer service and maintaining a reputation for high standards in quality and professionalism.



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