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Executive Director of Food Service Operations

2 months ago


Raleigh, North Carolina, United States Compass Group USA Full time
Job Summary

As a key member of the Compass Group USA management team, the successful candidate will be responsible for overseeing the daily operations of a dining facility, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Manage and control food costs, labor expenses, and other operational budgets to achieve financial targets.
  • Lead and motivate a team of food service professionals to deliver high-quality service and products.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer experiences.
  • Conduct regular audits to ensure compliance with food safety, sanitation, and regulatory standards.
  • Identify and develop opportunities for process improvements, cost savings, and revenue growth.
Preferred Qualifications:
  • Bachelor's degree in Hospitality, Food Service Management, or a related field.
  • Minimum of five years of experience in food service management, preferably in a retail or contract-managed service environment.
  • Proven track record of success in managing financials, leading teams, and driving business growth.
  • Strong knowledge of food and catering trends, quality control, and customer service principles.
  • Excellent communication, leadership, and problem-solving skills.