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Team Performance Coordinator

2 months ago

Milwaukee, Wisconsin, United States Zubha Pop Foods LLC Full time

About This Role

Zubha Pop Foods LLC is seeking a highly skilled and motivated Shift Team Lead to join our team. As a Shift Team Lead, you will play a critical role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.

Key Responsibilities

  • Team Management
    • Develop and implement effective team management strategies to improve employee engagement, productivity, and retention.
    • Coach and train team members to ensure they have the skills and knowledge needed to excel in their roles.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Customer Service
    • Ensure that all customers receive exceptional service, including prompt and friendly interactions, accurate orders, and timely resolution of issues.
    • Monitor customer feedback and make recommendations to improve customer satisfaction.
  • Operations Management
    • Oversee the day-to-day operations of the restaurant, including inventory management, scheduling, and supply chain logistics.
    • Identify areas for improvement and implement changes to increase efficiency and reduce costs.
  • Performance Metrics
    • Track and analyze key performance metrics, including sales, customer satisfaction, and employee engagement.
    • Develop and implement strategies to improve performance and achieve business objectives.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a leadership role, preferably in the food service industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

What We Offer

Zubha Pop Foods LLC offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity.