HOA Manager

4 weeks ago

Morrisville, North Carolina, United States Lennar Homes Full time
HOA Manager Job Description

About the Role

We are seeking a highly skilled and experienced HOA Manager to join our team at Lennar Homes. As an HOA Manager, you will be responsible for managing and maintaining the community property, ensuring it is operated in accordance with company objectives.

Key Responsibilities

  • Manage and direct all interaction with customers, on-site and off-site management companies, association managers, activities directors, gate attendants, arc boards, vendors, and suppliers personnel.
  • Respond to customer complaints and coordinate with Lennar's Corporate customer care department to resolve outstanding concerns.
  • Facilitate customer care seminars for residents and manage the customer complaint log to ensure proper resolution of complaints.
  • Develop and maintain an effective ongoing resident relations plan, implement initiatives, and retain an operating environment to achieve a satisfactory level of resident service.
  • Oversee the coordination with homebuilding field, administration, and sales associates on community needs or requests.

Community Management / Club Management

Manage the creation and supervision of community structures, including master and sub homeowner associations, maintenance-free designations, community development districts, and condominium and common associations.

Financial Analysis & Review

Responsible for monthly analysis and review of community homeowner/condominium associations and CDD financial statements, preparing and executing community Asset Management Plans, and developing complete and accurate annual budgets.

Requirements

  • Minimum High School Diploma or equivalent required.
  • Bachelor's degree in Business, Finance, or related field preferred.
  • Minimum three (3) years' experience as an HOA manager, managing various communities property and associated infrastructure.
  • Ability to communicate effectively and concisely, both verbally and in writing.
  • Must have initiative and be able to achieve objectives with minimal supervision.
  • Must be detail-oriented and a problem-solver able to deal with complex situations.
  • Strong working knowledge of customer service principles and practices.
  • Ability to read, analyze, and interpret technical procedures, contracts, financial reports, regulations, and other documents with a similar degree of complexity.
  • Computer literacy, including word-processing, spreadsheet analysis, project scheduling, and data management software.
  • Valid Driver's License and satisfactory driving record.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.

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