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Client Services Liaison

2 months ago

Herndon, Virginia, United States EdgeConneX Full time
{"title": "Client Services Executive", "description": "Job Summary

EdgeConneX is seeking a highly skilled Client Services Executive to join our team. As a key member of our customer-facing team, you will be responsible for managing our relationships with 30+ customers throughout the Americas, ensuring their success and satisfaction with our data center solutions.

Key Responsibilities
  • Manage a portfolio of 30+ medium to small customers, providing exceptional customer service and support.
  • Act as a single point of contact for customers, advocating for their needs and interests across the entire customer experience lifecycle.
  • Lead cross-functional teams to resolve customer issues and improve processes.
  • Develop and implement customer onboarding and implementation plans, including training and support.
  • Manage contracts and renewals, ensuring compliance and timely execution.
  • Conduct quarterly performance reviews, analyzing customer satisfaction and identifying areas for improvement.
  • Provide pre-sales support, including RFP and CRM account validation.
Requirements
  • 5+ years of experience in a corporate B2B environment, with a focus on customer-facing roles.
  • Strong written and verbal communication skills, with the ability to prioritize and manage multiple projects.
  • Ability to travel up to 20% of the time, with flexibility to adapt to changing business needs.
  • Fluency in Spanish is highly desirable.
What We Offer

EdgeConneX offers a competitive salary range of $85,000-$95,000 USD, as well as a comprehensive benefits package and opportunities for professional growth and development.

We are an equal employment opportunity employer, committed to diversity and inclusion in all aspects of our business.

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