Front Desk Service Ambassador

5 days ago


Salem, Massachusetts, United States The Hotel Salem Full time

We're looking for a professional and approachable hotel front desk agent to provide exceptional service to every guest at The Hotel Salem.

Key Responsibilities
  • Mitigate customer complaints in a timely and professional manner
  • Manage hotel guest account information with accuracy and up-to-date records
  • Handle incoming calls, online bookings, and in-person requests regarding room rates, availability, amenities, and special requests
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Welcome and check-in guests, providing correct keys and room numbers
Requirements
  • Comfortable handling telephone calls and managing stressful situations
  • Prior experience in the hospitality industry as a hotel front desk agent, receptionist, or guest service specialist preferred
  • Strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school graduate, GED recipient, or equivalent
  • Working knowledge of Microsoft Office and reservation management systems

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