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Chief Operations Officer
2 months ago
JOIN A DYNAMIC ORGANIZATION
At CLevelCrossing, you will discover a fulfilling environment where your contributions can lead to meaningful change in the lives of others.
Established with a strong foundation, our mission remains focused on creating a nurturing and empowering atmosphere where individuals can thrive and achieve their fullest potential.
POSITION OVERVIEW
We are seeking a Chief Operations Officer to provide strategic operational leadership. This pivotal role encompasses planning, coordination, support, oversight, and direction across our various service lines.
The successful candidate will ensure that all operations adhere to established standards, regulations, and organizational policies while delivering high-quality care and services.
COMPENSATION PACKAGE
We offer a comprehensive benefits package:
Generous Paid Time Off (27 Days)
Medical Insurance
Flexible Spending Account
Retirement Savings Plans
Quarterly Contributions after one year of service
Long-Term Disability Coverage
Employee Assistance Programs
Tuition Reimbursement
Loan Forgiveness Program Eligibility
Voluntary Benefits
Dental Insurance
Vision Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Voluntary Life Insurance
Identity Theft Protection
Responsible for driving growth, productivity, and development of service lines in alignment with strategic objectives.
Develops operational plans that align with the organization’s strategic vision.
Accountable for the financial performance of service lines, including achieving budgetary goals and operational targets.Leads teams to formulate and execute annual operational plans and budgets.
Monitors operational policies and processes, recommending improvements as necessary.
Champions the implementation of standardized operational procedures.
Ensures compliance with culinary and maintenance standards by leveraging resources effectively.
Reviews quality metrics and formulates action plans as needed, tracking their success.
Collaborates with senior leadership to ensure effective administration of quality assurance initiatives.
Partners with clinical teams to ensure that service delivery meets established standards.
Supports adherence to all clinical service standards and quality benchmarks.
Coordinates audits to evaluate the quality of services and support provided to all individuals served.
Functions as part of a collaborative team to deliver exceptional care to all individuals.
Monitors Key Performance Indicators (KPIs) and develops strategies to meet or exceed targets.
Collaborates with Sales and Marketing teams to ensure alignment with business development strategies.
Ensures that each service line maintains a positive reputation in the community and fosters strong relationships with stakeholders.
Performs additional responsibilities as assigned.
Minimum Qualifications:
Bachelor's degree in a relevant field or equivalent experience
Ten (10) years of experience in senior housing or healthcare operations, with at least five (5) years in a leadership role across multiple sites
Valid driver's license and reliable transportation
Preferred Qualifications:
Master's degree in business or healthcare-related field.
Knowledge, Skills, and Abilities:
Exceptional interpersonal skills to manage sensitive situations and documentation
Ability to analyze reports, including quality, risk management, and financial data, and develop actionable plans based on findings.
