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Customer Service Representative

2 months ago

Lisbon, New Hampshire, United States Woodsville Guaranty Savings Bank Full time
Job Summary

Woodsville Guaranty Savings Bank is seeking a highly skilled and customer-focused Teller/Backup Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting our financial products and services.

Key Responsibilities
  • Customer Service: Provide prompt and courteous service to customers, responding to their inquiries and resolving issues in a professional and timely manner.
  • Transaction Processing: Process customer transactions efficiently, including deposits, withdrawals, loan payments, and other banking services.
  • Product Promotion: Offer and promote our financial products and services to customers, including checking and savings accounts, loans, and other banking products.
  • Cash Handling: Balance cash drawers and ATMs, and order cash as needed.
  • Scanning and Submission: Scan teller transactions for electronic submission.
  • General Support: Provide general support to customers, including answering questions and resolving issues.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with customers in a professional and courteous manner.
  • Cash Handling Experience: Have experience handling cash and operating a cash register.
  • Computer Skills: Be proficient in using computer-based systems, including banking software and other technology.
  • Attention to Detail: Possess strong attention to detail, with the ability to accurately process transactions and maintain accurate records.
Benefits
  • Health Insurance: Offer health, dental, and vision insurance to employees.
  • Life Insurance: Provide life and long-term disability insurance to employees.
  • Paid Time Off: Offer paid time off to employees.
  • Holidays: Provide 11 paid holidays to employees.
  • Retirement Plan: Offer a 401(k) retirement plan with company contribution.
  • Student Loan Assistance: Provide student loan and tuition assistance to employees.