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Sales Representative
2 months ago
About MSI:
MSI Products Inc. is a leading wholesale master distributor that thrives on a people-centric philosophy, customer-focused approach, and continuous drive for growth. With a robust catalog of over 15,000 products, we create an engaging, fun, and friendly work environment where everyone is valued.
Job Summary:
The Inside Sales - Customer Care Representative plays a crucial role in supporting our sales operations. This position involves managing customer interactions, processing sales orders, and providing support to our external sales team.
Key Responsibilities:
- Process and maintain sales orders and quotations efficiently.
- Conduct sales over the phone and assist with sales support tasks.
- Provide timely responses to customer inquiries via email and phone, ensuring a high level of service.
- Assist customers by identifying suitable products and suggesting alternatives when necessary.
- Collaborate with the external sales team to facilitate outstanding customer service.
- Participate in organizational activities such as trade shows and customer site visits as needed.
- Use ERP systems such as Epicor to manage customer data and order processing.
- Manage multiple tasks effectively by prioritizing responsibilities and organizing workloads.
Requirements:
- High School Diploma or GED; further education or certification in sales or a related field is a plus.
- Minimum of 2 years' experience in customer service or sales, with a preference for backgrounds in manufacturing and industrial spaces.
- Strong proficiency in Microsoft Excel and other computer applications.
- Exceptional interpersonal and communication skills, capable of working well in both team settings and independently.
- Demonstrated ability to solve problems, manage projects, and analyze information effectively.
- Mechanical aptitude, with basic knowledge of pipe fitting products highly regarded.
Preferred Qualifications:
- Experience with Epicor or similar ERP systems.
- Proven track record of meeting or exceeding sales targets.
Benefits:
- 401(k)
- Health, dental, and vision insurance
- Maternity leave
- Referral program
- Bonus
