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Senior Operations Manager for Client Success
4 weeks ago
At Aramark, we strive to deliver exceptional service to our clients across multiple locations, with a managed operational volume of over $10 million annually. As a Senior Operations Manager, you will lead a team that provides operational expertise in contracted services, while ensuring hands-on execution management of operations. This role requires a strong focus on client and customer services, entrepreneurship, and building and growing a strong business.
Responsibilities
• Lead a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manage client and community relationships at the location, continually assessing operations and developing plans to provide optimal service and drive employee and customer satisfaction.
• Build, develop, and lead a management team and staff capable of carrying out organizational objectives.
• Recommend methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, and contractual obligations.
• Partner with Finance to manage a budget and assist in the design of improvements to optimize financial performance and operational productivity.
Requirements
• Bachelor's degree level education in an area of Food Service, Hospitality, Facilities, or Business Management preferred.
• 5-10 years of experience in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume.
• Ability to focus on client and customer services, entrepreneurship, and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Excellent oral, leadership, and communication skills.
• Project management experience preferred.
• People development experience.
• Experience in creating and managing a department budget, financial controls, and analysis.
About Aramark
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.
The estimated salary for this position is $125,000 to $145,000 per year, based on industry standards and experience levels. This salary range is subject to change and may be adjusted based on individual performance, market factors, and other considerations.
This role may have physical demands including lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
If you are a motivated and results-driven professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Estimated salary: $125,000 - $145,000 per year.
Please note that this role may require travel up to 65% of the time.
Aramark offers a wide array of comprehensive benefit programs and services, including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Salaried eligible benefits may vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications for the role.
Please visit our website at http://www.aramarkcareers.com to learn more about our company culture and values.
Language: English
