Senior Operations Manager

1 month ago

Washington, United States Williams Lea Full time

Williams Lea is hiring for a Senior Account Manager for a Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm.


Pay: $90,000 to $95,000 per year


Benefits:

  • Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
  • 401k Retirement Savings Plan Including Employer Match
  • Paid Time Off (PTO)
  • Life Insurance
  • Paid Parental Leave
  • Short-term & Long-term Disability
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Domestic Partner Coverage
  • Commuter Benefits
  • Legal Assistance
  • Employee Assistance Program (EAP)
  • Additional Employee Perks and Discounts


This role will be responsible for executing service delivery at Williams Lea. The Senior Account Manager will communicate a vision for how WL best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.


Job qualifications

  • A Bachelor’s degree or equivalent experience is required
  • Over 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
  • Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations
  • Excellent client service skills with a service-minded approach towards the client
  • Proven experience in the delivery and management of complex multi-service solutions for clients
  • Prior experience balancing multiple clients and priorities a plus
  • Minimum of four years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L


Job duties

(* denotes an “essential function”)

  • *Establish the quality of service delivery across their portfolio of accounts
  • *Manage a single client account or a portfolio of accounts with a revenue of $1 to $3 million and an EBIT potential of at least $100,000
  • *Implement standardized processes for all aspects of operations
  • *Track operational controls and ensure management information reporting requirements are fulfilled
  • *Accomplish action items from account plans
  • *Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services
  • Follow delegations of authority for operations team
  • *Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting
  • *Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
  • Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
  • *Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services
  • Have a strong knowledge clients’ businesses and the impact of our services
  • *Manage overall performance metrics of accounts/departments against contract/target metrics
  • Provide team with clear communications regarding target metrics/expectations and support their achievements
  • Escalate operational, compliance and financial risk areas
  • *Manage the selection, induction, development, retention, motivation and performance of direct reports
  • Establish a structured succession plan for key roles
  • *Support new business implementation
  • Cascade key business and organizational messages down to the associate level, per the appropriate channels
  • Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement
  • Ensure that operational processes stay within agreed upon budgets and timelines
  • Provide training and development opportunities and serve in mentoring role for his/her direct reports
  • Compilation and issue of monthly client billing
  • *Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork


Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.


Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.


We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.


It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.


Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

  • Senior Operations Manager

    1 month ago

    washington, United States Williams Lea Full time

    Williams Lea is hiring for a Senior Account Manager for a Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm.Pay: $90,000 to $95,000 per yearBenefits:Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental...

  • Senior Manager of Accounting Operations

    1 month ago

    washington, United States Henderson Scott US Full time

    Job Title: Senior Manager of Accounting OperationsLocation: Washington, DC- HybridCompany: Top 100 International Law FirmPosition OverviewThe Senior Manager of Accounting Operations will initially focus on overseeing the global accounts payable function within the finance team. This role is vital for ensuring accurate and timely processing of invoices and...

  • Senior Manager of Accounting Operations

    1 month ago

    Washington, United States Henderson Scott US Full time

    Job Title: Senior Manager of Accounting OperationsLocation: Washington, DC- HybridCompany: Top 100 International Law FirmPosition OverviewThe Senior Manager of Accounting Operations will initially focus on overseeing the global accounts payable function within the finance team. This role is vital for ensuring accurate and timely processing of invoices and...

  • Senior Manager of Accounting Operations

    1 month ago

    washington, United States Henderson Scott US Full time

    Job Title: Senior Manager of Accounting OperationsLocation: Washington, DC- HybridCompany: Top 100 International Law FirmPosition OverviewThe Senior Manager of Accounting Operations will initially focus on overseeing the global accounts payable function within the finance team. This role is vital for ensuring accurate and timely processing of invoices and...

  • Senior Construction Operations Manager

    2 weeks ago

    Washington, Washington, D.C., United States Cornerstone Flooring Full time

    Job OverviewCandidates with a strong background in construction management and project oversight are sought for this critical role at Cornerstone Flooring. As a Senior Construction Operations Manager, you will lead cross-functional teams to deliver high-profile projects within the food and pharma industries.ResponsibilitiesDirectly oversee multiple projects...

  • Senior Operations Manager

    4 weeks ago

    Washington, United States Williams Lea Full time

    Job Title: Senior Operations ManagerJob Summary:Williams Lea is seeking a skilled Senior Operations Manager to lead the delivery of high-quality services to our clients. As a key member of our team, you will be responsible for executing service delivery, implementing optimized cost models, and driving continuous improvement initiatives. Key...

  • CFIUS Operations Support Senior Manager

    4 weeks ago

    Washington, United States Vonage Full time

    Vonage has created the Business Critical Transformation (BCT) Office to be responsible for driving and monitoring compliance against Vonage's CFIUS (Committee on Foreign Investments in the United States) requirements following the acquisition of Vonage by Ericsson. An exciting opportunity has arisen for an ambitious CFIUS Compliance Operations Support Senior...

  • Cpv Senior Operations Manager

    4 weeks ago

    Washington, Pennsylvania, United States American Board of Family Medicine Full time

    Job Title: Cpv Senior Operations ManagerPosition Type: Full-timeDepartment: Center for Professionalism and Value in Health CareTravel Required: Expected travel is less than 10%. OVERVIEWThe Center for Professionalism and Value in Health Care, established by the American Board of Family Medicine and the ABFM Foundation in 2018, is dedicated to developing and...

  • Senior Operations and Business Manager/Analyst

    2 months ago

    Washington, United States ARA Full time

    The Mission Concepts & Capabilitis (MCC) division of Applied Research Associates, Inc. (ARA) is seeking a motivated, energetic Senior Operations and Business Manager / Analyst to support the Navy in the development and application of cutting-edge high-performance computing (HPC) software and network architectures. This contingent position, expected to...

  • Senior Director of Operations

    4 weeks ago

    Washington, United States GardaWorld Full time

    Job Title:Regional Director of SecuritySalary: $125,000 - $135,000 / yearMinimum of five (5) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management.Job SummaryThe strategic Senior Director of Operations is to lead and optimize our organization's operation efficiency in their assigned...

  • Senior Operations Director

    1 month ago

    Washington, United States Acuity International Full time

    Job SummaryWe are seeking a highly experienced Senior Operations Director to lead our operations and environmental response programs. The ideal candidate will have a strong background in project management, leadership, and team collaboration.Key ResponsibilitiesProvide high-level organizational leadership and oversight for business unit, program, and project...

  • Senior Director of Operational Excellence

    4 weeks ago

    Washington, United States AARP Full time

    OverviewAARP Foundation works for and with vulnerable people over 50 to end senior poverty and reduce financial hardship. As a charitable affiliate of AARP, we serve AARP members and nonmembers alike. Through vigorous legal advocacy and evidence-based solutions, and by strengthening supportive community connections, we foster resilience, advance equity and...

  • Senior Linux Data Center Operations Manager

    4 weeks ago

    Washington, Washington, D.C., United States S2i2 Inc Full time

    At S2i2 Inc, we are seeking a highly skilled Senior Linux Data Center Operations Manager to oversee and optimize our data center services in Washington, DC.Job SummaryWe are looking for a seasoned data center professional with a deep understanding of data center operations, infrastructure management, and industry best practices to join our team as a Senior...

  • Senior TO Program Manager

    4 weeks ago

    Washington, United States GCubed Enterprises, Inc. Full time

    Senior TO Program Manager Location:Washington, DC The contractor shall assign an individual to serve as a Program Manager for this effort. When possible, a single individual shall perform dual functions of Program Manager and Senior Functional Expert. This person shall be the single point of contact for the COR. The name of the Program Manager, and the...

  • Operations Manager

    4 weeks ago

    Washington, United States COREcruitment Ltd Full time

    {"Role": "Director of Operations", "Description": "COREcruitment Ltd is seeking a Director of Operations for its venue in Washington, DC. The successful candidate will oversee day-to-day operations, ensuring exceptional guest experiences. Key responsibilities include managing staff, maintaining operational efficiency, and driving growth through strategic...

  • Lead Operations Manager

    4 weeks ago

    Washington, United States Caring Transitions Full time

    Lead Operations Manager - Caring TransitionsWashington, DCAt Caring Transitions, we're all about making life's transitions smoother and more joyful for mature adults and seniors. From downsizing and relocating to liquidating personal property and settling into new homes, we provide top-notch, compassionate services that truly make a difference. Our mission...

  • Lead Operations Manager

    4 weeks ago

    Washington, United States Caring Transitions Full time

    Lead Operations Manager - Caring TransitionsWashington, DCAt Caring Transitions, we're all about making life's transitions smoother and more joyful for mature adults and seniors. From downsizing and relocating to liquidating personal property and settling into new homes, we provide top-notch, compassionate services that truly make a difference. Our mission...

  • Senior Manufacturing Operations Manager

    4 weeks ago

    Fort Washington, Pennsylvania, United States Insight Global Full time

    About the Role:We are seeking a highly skilled Senior Manufacturing Operations Manager to join our team at Insight Global.Key Responsibilities:Plan, manage, and coordinate plant projects related to Technical Transfers.Identify and implement process improvements related to customer service, safety, environmental, quality, compliance, productivity, people...

  • Caregiver - Senior Care Specialist

    4 weeks ago

    Washington, Washington, D.C., United States Sunrise Senior Living Full time

    About the Role: We are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their...

  • Senior Operations Manager

    3 weeks ago

    Washington, DC, United States Williams Lea Full time

    Williams Lea is hiring for a Senior Account Manager for a Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm.Pay: $90,000 to $95,000 per yearBenefits:Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental...