Patient Service and Call Center Agent

1 week ago


Springfield, New Jersey, United States Adv Lap Surg Inst Full time

About Our Company

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New Jersey Bariatric Center is a leading provider of weight loss surgery and medical services in New Jersey. We are committed to delivering exceptional patient care and service in a safe and supportive environment.

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Job Description:

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In this role, you will be responsible for taking inbound and outbound calls, communicating with customers to identify their needs, and providing helpful solutions that ensure they have a great customer service experience with our company.

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Key Responsibilities:

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  • Taking inbound calls and placing outbound calls to assist customers with their inquiries and concerns.">
  • Identifying the reason for the customer's call, collecting relevant information, and providing effective solutions.">
  • Referencing premade scripts for various customer service topics and using best practices in customer service techniques to develop rapport and build relationships with customers.">
  • Documenting all customer interactions to ensure accurate and efficient communication.">
  • Attending trainings to maintain up-to-date skills and knowledge in customer service and CRM programs.">
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Requirements:

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  • High school diploma or equivalent required.">
  • Prior experience as a Call Center Representative or in a similar role is preferred.">
  • Excellent phone and verbal communication skills, including active listening techniques.">
  • Familiarity with Customer Relationship Management (CRM) programs.">
  • Ability to work well under pressure and prioritize tasks effectively.">
  • Organized and highly organized individual with excellent time management skills.">
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Salary and Benefits:

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The estimated salary for this position is $50,000 - $65,000 per year, based on industry standards and location. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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