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Patient Financial Access Specialist

2 months ago

Guilford Connecticut, United States Yale New Haven Health Full time
About the Role

We are seeking a highly skilled and detail-oriented Financial Access Coordinator to join our team at Yale New Haven Health. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our patient financial access processes.

Key Responsibilities
  • Patient Throughput: Ensure that all required information is obtained from referring physicians and providers in clinical areas, and that this information is provided to third-party payers to ensure reimbursement for services delivered within the outpatient setting.
  • Insurance: Demonstrate a solid understanding of various insurance carriers' options and complete insurance entry accurately, satisfying billing requirements to ensure a payable account.
  • Complex Appointment Scheduling: Coordinate and support tasks related to patient appointment scheduling, including maintaining a strong working knowledge of the Epic system and scheduling complex and time-sensitive appointment types.
  • Resource Management/Quality Assurance (QA): Collaborate with supervisors and managers to provide support in other outpatient service departments and provide coverage as necessary to maintain skill sets.
  • Customer Service: Provide service excellence as outlined in the Health System Standards of Professional Behavior, ensuring a positive patient experience by acknowledging and receiving patients and visitors to the department.
Requirements
  • Education: High school diploma or GED required; associate degree preferred.
  • Experience: Two to three years' work experience in a customer service environment, preferably in a hospital or physician office, with emphasis on registration, scheduling, and all aspects of medical insurance and eligibility requirements.
  • Skills: Self-directed, well-organized, and team-oriented, with the ability to educate and advocate for patients and their families. Strong interpersonal skills and ability to build rapport with a wide variety of individuals, including clinical staff. Excellent investigative, critical thinking, and problem-solving skills. Intermediate computer skills and the ability to adapt to various programs/systems.