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Logistics Coordinator

2 months ago

Bend, Oregon, United States SYSTM Foods Full time
About SYSTM Foods

SYSTM Foods is a leading beverage company that specializes in strategically acquiring and nurturing a portfolio of exceptional cold chain beverage brands.

We are driven by a dedication to delivering better-for-you functional beverages that cater to various wellness benefits, including organic and fair-trade coffee, plant-based protein, and low/no sugar gut health.

Our company is committed to pioneering the future of functional refreshment, and we take pride in meticulously crafting a diverse and purposeful lineup that not only quenches thirst but also uplifts lifestyles.

About the Role

We are seeking a highly skilled Logistics Coordinator to join our team. This role will collaborate closely with both Sales and Operations to maintain smooth logistics across our diverse brands.

The successful candidate will leverage their communication, data analysis, and organizational skills to achieve operational targets and provide exceptional service to our customers.

Key Responsibilities
  • Order Fulfillment & Delivery Management: Oversee customer orders, ensuring end-to-end order fulfillment through our ERP system. Manage processes including order accuracy, tracking, delivery confirmations, and error resolution.
  • Customer Service: Work closely with Sales to provide best-in-class customer service to any customers who have order issues, revisions, or questions about open Sales orders.
  • Freight & Warehousing: Own outbound logistics, managing freight and warehousing costs while delivering on company financial objectives.
  • Logistics Metrics: Track and optimize key performance indicators, such as in-full fulfillment, on-time delivery, and warehouse inventory accuracy.
  • ERP Project Management: Lead ERP-related improvement projects to enhance the effectiveness of logistics processes.
  • Cross-Team Support: Collaborate with Operations, Sales, Marketing, and Finance teams to ensure accurate reporting, forecasting, inventory management, and support for customer orders, including month-end processes and sample shipments.
  • Inventory Management: Manage finished goods inventory levels and coordinate internal transfers between wholesale warehouses. Additionally, manage the allocation process and communication with customers.
  • Co-manufacturer Coordination: Ensure efficient transfer of finished goods from co-manufacturers to warehouses.
  • EDI Implementation: Assist with EDI (Electronic Data Interchange) implementation and continuous improvement.
  • Process Improvement: Identify and implement process enhancements to streamline order management and reporting accuracy.
  • Vendor Relationship Management: Build and manage relationships with logistics partners to ensure smooth operations.
  • Additional Projects: Participate in other logistics and operational projects as assigned.
Requirements
  • Bachelor's degree in Business, Logistics, Supply Chain, Sustainability, or a related field.
  • Experience with ERP systems (such as SAP, Netsuite, Microsoft Axapta) preferred.
  • Familiarity with EDI systems is a plus.
  • Proficiency in Excel and Google Workspace (Sheets, Drive, Slides, etc.).
  • Strong analytical, problem-solving, and communication skills.