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Training Content Developer

2 months ago

Charlottesville, Virginia, United States CCRI Inc Full time
About the Role

CCRI Inc is seeking a skilled Instructional Designer to join our core product team, where you will play a critical role in illustrating the future of situational awareness capabilities for our customers.

Key Responsibilities
  • Create comprehensive training materials, including documentation and video-based learning modules, to support end-users and internal team members in the deployment and use of enterprise software applications.
  • Produce clear, concise, and accurate training artifacts for software applications, including basic onboarding, modularized training, and capability summaries.
  • Work closely with software developers, engineers, and other subject matter experts to gather information, understand technical concepts, and ensure the accuracy and completeness of documentation.
  • Develop and manage an internal knowledge base for technical support staff and end-users, ensuring that content is up-to-date and reflects the latest software updates and best practices.
  • Apply instructional design principles to develop engaging and effective training programs that address the learning needs of diverse audiences, including technical and non-technical users.
  • Continuously review and update training and documentation materials to ensure they remain relevant, accurate, and aligned with the latest software features and industry standards.
  • Participate in training sessions, workshops, and webinars for customers, ensuring high levels of engagement and comprehension.
  • Communicate effectively with domain experts, users, and management throughout the development lifecycle, serving as a key contact for instructional and documentation matters.
  • Maintain the strict confidentiality of sensitive information.
Requirements
  • U.S. citizenship and ability to obtain and maintain a Top Secret security clearance with SCI eligibility, and willing to take a CI polygraph.
  • Typically requires a Bachelors or Masters degree in a technical field or related discipline. May substitute equivalent experience in lieu of education.
  • Ability to extract and translate detailed technical information into written and video based learning artifacts.
  • Ability to create videos, infographics, or interactive content that support various learning styles.
  • Strong understanding of instructional design principles, methodologies, and adult learning theories.
  • Strong collaboration skills and ability to work effectively with cross-functional teams.
  • Understanding of how users interact with documentation and training materials, with a focus on usability, accessibility, and engagement.
  • Able to work both independently and in a team environment.
  • Able to work extended hours as required.
Desired Skills and Experience
  • Candidates with an active Top Secret security clearance and SCI eligibility are strongly preferred.
  • Familiarity with documenting processes and training materials that meet industry-specific regulations and compliance standards, such as government sectors.
  • Familiarity with platforms like SharePoint other CMSs for organizing and distributing documentation and training content.
  • Prior experience creating documentation for digital products.
  • Familiar with software development documentation practices and tools, such as Jira and Confluence.
  • Familiar with Confluence, or Microsoft Word for professional documentation, and Git for version control.
  • Familiar with software development lifecycle (SDLC) and agile methodologies.
  • Familiar with Intelligence Community and DoD mission sets.