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Senior Underwriter Flood Specialist

1 month ago

Tampa, Florida, United States US110 Torrent Technologies, Inc. Full time
Job Title: Senior Underwriter Flood

At US110 Torrent Technologies, Inc., we are seeking a highly skilled Senior Underwriter Flood to join our team. As a key member of our underwriting team, you will be responsible for applying complex National Flood Insurance Program rules and regulations to individual flood insurance policies.

Key Responsibilities:
  • Review and analyze quotations, services existing book of business, and utilize appropriate software to evaluate recommendations and determine policy approval.
  • Process endorsements, cancellations, and reinstatements, and handle billing issues and completes policy issuance.
  • Review all underwriting information to include applications, photographs, elevation certificates, and third-party internet resources to correctly underwrite the policy.
  • Provide customer service to agents, respond to phone support, online chat, and emails, and meet required production KPIs as defined by leadership.
  • De-escalate difficult customers and bring situations to complete resolution.
  • Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team.
  • Actively and consistently participate in and contribute to group activities, including daily huddles, team meetings, and training opportunities.
  • Communicate in a concise, tactful, prompt, and effective manner both over the phone and by email.
  • Maintain a positive working relationship with agents, customers, coworkers, and others.
Requirements:
  • 5+ years of underwriting experience.
  • 2+ flood insurance experience is required.
  • Strong organizational, time management skills, along with the ability to work in a team environment.
  • Strong interpersonal skills for interacting with team members and clients.
  • Excellent written and verbal communication.
  • Basic to intermediate technical knowledge of systems and procedures.
  • Attention to detail.
  • Basic computer knowledge and comfortable using the Microsoft suite, particularly Word, Excel, and Outlook.
What We Offer:
  • A competitive total rewards package, including health and welfare benefits, tuition assistance, 401K savings, and other retirement programs, as well as employee assistance programs.
  • A collaborative and dynamic work environment with opportunities for growth and development.
  • A chance to work with a leading flood insurance administrator in the US, with a reputation for excellence and innovation.

We are an equal opportunities employer and welcome applications from diverse candidates. If you have a need that requires accommodation, please let us know by contacting us.