Guest Relations Associate
2 weeks ago
Caltech is seeking a Guest Relations Agent to provide exceptional customer service to our members and guests. This is an occasional position that requires flexibility in working varied hours and shifts, including day, swing, and overnight shifts.
Key Responsibilities- Respond to inquiries and provide information to members and guests regarding club facilities and services, including hotel rooms, membership, and dining amenities.
- Assist with maintaining room availability records and member/guest accounts via automated reservation system.
- Process and post member/guest charges and collect guest payments upon check-out.
- Market and promote Athenaeum special events to members and guests.
- Handle all telephone calls received on the Athenaeum's trunk-line, routing calls to guests or staff as required.
- Perform other duties as assigned.
- High school or equivalent education with 1 to 2 years of experience in a service industry.
- Typing, calculator, and basic computer skills, including MS Word, Excel, and POS data systems.
- Excellent oral and written communication skills and experience providing high-level customer service in a professional manner.
- Ability to work under limited supervision and perform multiple assignments in a dynamic workplace environment.
Caltech offers a competitive salary range of $18.50 - $20.00 per hour, comprehensive benefits, and a dynamic work environment.
Caltech is an equal opportunity employer and welcomes applications from diverse candidates. If you would like to request an accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to Caltech Recruiting at recruiting@caltech.edu.
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