Front Desk Representative

3 weeks ago


White Bear Lake, Minnesota, United States Best Western Crater Lake Highway Full time
Job DescriptionWe're looking for a results-driven hotel front desk representative to join our team at Best Western Crater Lake Highway. In this role, you will be responsible for managing room bookings, responding to guest inquiries, and maintaining accurate records. About You:
  • You possess a high school diploma or equivalent and have previous experience working in the hotel industry or related field
  • You have excellent communication and problem-solving skills, with the ability to multitask and prioritize tasks effectively
  • You are knowledgeable about Microsoft Office and reservation management systems, with a strong work ethic and commitment to guest satisfaction

As a valued member of our team, you will have the opportunity to develop your skills and grow professionally in a dynamic environment.

Responsibilities:

  1. Manage room bookings in-person, online, or through incoming calls, and respond to inquiries about guests' needs
  2. Collaborate with the housekeeping department to ensure guest accommodations are prepared
  3. Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  4. Address customer complaints when necessary
  5. Maintain accurate and up-to-date guest account information

The estimated salary for this position is $15 per hour.



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