Retail Department Coordinator

3 weeks ago


Abington, Pennsylvania, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled Department Coordinator to join our team at TJ Maxx. As a key member of our store staff, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and taking an active role in training and mentoring Associates on front-end principles.
  • Train and coach Associates on personalizing the customer experience while promoting loyalty programs, and assign registers, support, and respond to POS coverage needs.
  • Address customer concerns and issues promptly, ensuring a positive customer experience and ensuring Associates execute tasks and activities according to store plan.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, and provide progress updates.
  • Provide and accept recognition and constructive feedback, and partner with Management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, and promote credit and loyalty programs.
  • Support and participate in store shrink reduction goals and programs, and promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail, and able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors, and able to train others.
  • 1 year retail experience and 6 months of leadership experience.
Benefits

Our benefits package includes Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.



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