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IT Infrastructure Coordinator

2 months ago

Los Angeles, California, United States Rails Full time

Position Overview:

Rails, a leading contemporary lifestyle brand, is seeking an IT Coordinator to enhance our IT department. The IT Coordinator will play a crucial role in maintaining the efficiency of our IT systems, focusing on troubleshooting for both Windows and Mac platforms, as well as overseeing network performance and optimization. This position requires collaboration with various teams to address their IT requirements, manage technological resources, and deliver technical assistance to staff members. The ideal candidate should possess a robust technical foundation, exceptional problem-solving capabilities, and the ability to juggle multiple responsibilities effectively.

Key Responsibilities:

1. Technical Support and Troubleshooting:

  • Deliver technical assistance for Windows and Mac operating systems, encompassing installation, configuration, and problem resolution.
  • Support users with hardware and software challenges, ensuring minimal disruption and prompt issue resolution.
  • Regularly update and maintain computer systems, guaranteeing that all devices operate with the latest software and security patches.

2. Network Management and Optimization:

  • Continuously monitor network performance to identify and rectify issues proactively.
  • Address network-related problems, including connectivity disruptions, latency, and security vulnerabilities.
  • Enhance network performance by configuring and managing devices such as routers, switches, and firewalls.
  • Implement and oversee security measures to protect network integrity.

3. IT Coordination:

  • Oversee and manage IT resources, including hardware, software, and peripheral devices.
  • Maintain a comprehensive inventory of IT assets, ensuring accurate documentation and tracking.
  • Assist in the planning and execution of IT projects, ensuring timely and budget-compliant completion.
  • Develop and uphold IT policies and procedures, ensuring adherence to organizational standards.
  • Provide training and support to staff on IT systems and applications.

4. Collaboration and Communication:

  • Work closely with various departments to comprehend their IT needs and offer suitable solutions.
  • Effectively communicate with stakeholders, providing updates on IT initiatives and challenges.
  • Engage with external vendors and service providers to ensure the efficient delivery of IT services.

5. Continuous Improvement:

  • Stay informed about the latest technological advancements, recommending enhancements and upgrades to the IT infrastructure.
  • Participate in ongoing training and professional development to refine technical skills and knowledge.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • Demonstrated experience as an IT Coordinator or in a similar capacity.
  • In-depth knowledge of Windows and Mac operating systems.
  • Experience in network monitoring, troubleshooting, and optimization.
  • Familiarity with network security practices and protocols.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and multitasking abilities.
  • Effective communication and interpersonal skills.
  • Relevant certifications (e.g., CompTIA Network+, CCNA) are advantageous.

Working Conditions:

  • Office environment with occasional requirements to work outside regular business hours to address urgent issues.
  • Some physical effort may be required for tasks such as lifting and moving IT equipment.