Civil 3D Technical Support Specialist

4 weeks ago


Salt Lake, Utah, United States IMAGINiT Technologies Full time

We are seeking a highly skilled Technical Support Specialist to join our Solution Center team at IMAGINiT Technologies. As a Technical Support Specialist, you will be responsible for providing top-notch support and solutions to our clients related to Civil 3D and MAP3D software in a Microsoft environment.

Your responsibilities will include:

  • Troubleshooting and researching client issues related to Civil3D and MAP3D software in a Microsoft environment.
  • Providing support and solutions to clients while ensuring a high degree of customer satisfaction.
  • Documenting support cases in Salesforce.
  • Developing company intellectual property, such as blogs and white papers.
  • Developing strong interpersonal relationships with external and internal clients.
  • Working in conjunction with the Technical and Sales teams to recommend solutions related to the AEC industries.
  • Adhering to the utmost of business ethics to ensure that IMAGINiT maintains its respected image.

Qualifications:

  • 3+ years of work experience with Civil3D and MAP3D software.
  • 3+ years of support experience with Civil3D and MAP3D software, or relevant experience.
  • Knowledge of Autodesk construction design processes.
  • Business Process Automation experience preferred.
  • Relevant work experience within a Microsoft environment.
  • Experience with ArcGIS and/or ESRI would be a plus.
  • Demonstrated strong interpersonal communication, presentation, organization, and self-discipline.
  • Initiative, with strong analytical and problem-solving skills.
  • Strong business acumen, high energy, self-motivated and able to work under pressure.
  • Ability to work independently and manage multiple priorities.
  • Bachelor's or associate degree and/or equivalent experience.

Additional Information:

  • Base Salary $70,000USD - $90,000 USD Based upon experience.

Benefits:

  • Health, Dental, and Vision
  • Healthcare Spending Account (HCSA)
  • Short- and Long-Term Disability
  • Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
  • Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
  • Registered Retirement Savings Plan (RRSP) with company match
  • Wellness Programs
  • Paid Holidays
  • Vacation and Sick Leave
  • Tuition Reimbursement
  • Service Awards
  • Employee Referral Bonus Program

For more information, please visit our website.


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