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Housekeeping Team Lead

2 months ago

Mount Laurel New Jersey, United States Hyatt House Mount Laurel Full time
Job Summary

The Housekeeping Supervisor is a key member of the Hyatt House Mount Laurel team, responsible for overseeing the daily operations of the housekeeping department. This role requires a strong leader who can motivate and guide a team to deliver exceptional guest experiences.

Key Responsibilities
  • Inspect Room Attendant's work performance to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
  • Maintain key control and handle items for 'Lost and Found' according to standards.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Assist with training of Housekeeping staff.
  • May be required to clean rooms as business needs dictate.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure overall guest satisfaction.
Requirements
  • High School diploma or equivalent required.
  • College course work in a related field helpful.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.