Aerospace Customer Service Representative

1 week ago


Philadelphia, Pennsylvania, United States Aerotek Full time
Aerotek Job Description

Aerotek is seeking a skilled Customer Service Representative to join their team in Philadelphia, PA. This position is based in a helicopter manufacturing setting with a premier aviation company.

Key Responsibilities:
  • Receive and respond to customer inquiries regarding aircraft spares, exchange components, special tools, and equipment.
  • Provide customer assistance in researching the selection of the correct part number to meet requirements.
  • Enter order information, create SAP CRM tickets, and process customer orders to the warehouse for shipment.
  • Communicate with customers regarding shipping information and delivery schedules.
  • Advises customers of changing order status and expedites shipments as necessary.
  • Provides price and availability information to customers for aircraft spares, special tools, and equipment.
  • Ensures proper handling of AOG (Aircraft on Ground) requests from service ticket creation to closure.
Requirements:
  • Prior experience in customer service or related administrative support position.
  • Three to five years of administrative experience.
  • Excellent phone presence and written/oral communication skills.
  • Presentation of a professional demeanor.
  • SAP/CRM experience.
About Aerotek:

Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests.

Aerotek offers weekly pay, employee benefits, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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