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Lead Manager, Integrated Search Solutions

2 months ago

Bethesda, Maryland, United States Marriott Full time
Job Overview

POSITION SUMMARY

Are you an innovative strategist who thrives on exploring new frontiers, tackling challenges through advanced technological solutions? Do you have a keen interest in search functionalities, customer engagement, digital innovation, and platform enhancement?

The Integrated Search Solutions (ISS) team at Marriott is dedicated to shaping the future of search for the leading global hospitality brand, aiming to become the preferred choice for travelers worldwide. Reporting directly to the Director of ISS, this position will take charge of implementing Marriott's comprehensive search platform across various applications.

This team is engaged in developing and refining the search engine (Lucidworks Fusion) that supports multiple search functionalities, including hotel, dining, and promotional searches, while also enhancing front-end components across the digital platform through recommendation services. In this capacity, the Lead Manager, ISS will encounter the intricacies of operating at a vast scale and the challenges of integrating LLMs and generative AI within a corporate framework.

The Lead Manager will oversee our agile cross-functional development team, working closely with the ISS development group to ensure alignment with organizational objectives. This role will also provide insights on optimal practices for solution architecture and contribute to critical decision-making processes. Collaboration with the testing team will be essential to formulate and implement thorough testing strategies, ensuring that all functional solutions meet rigorous quality benchmarks.

This position will partner with product teams, engineering, commerce, and digital leaders across Marriott International to gather business requirements, establish objectives, and drive a development roadmap for ISS capabilities and features. This will enable our team to activate each element of that roadmap and support our "platform as a product" development approach, resulting in a premier backlog of features and enhancements.

CANDIDATE PROFILE

Education and Experience
  • Bachelor's degree in Business Administration, Computer Science, or a related field, or equivalent experience.
  • Over 5 years of experience in digital product management, emphasizing project oversight (both onshore and offshore).
  • At least 3 years of experience in drafting functional design documents and leading design discussions.
  • Experience in an agile/scrum software development setting.
  • Ability to interpret business goals and translate them into KPIs, roadmaps, and product features/enhancements.
  • Experience in vendor/service provider management.
Preferred Qualifications
  • Experience in implementing or managing site search within e-commerce or hospitality sectors.
  • Technical background with a willingness to learn about data flows, service caching, APIs, and other solution architecture elements.
  • Excellent written and verbal communication skills, particularly in bridging technical and non-technical audiences.
  • Strong interpersonal skills with the ability to build relationships across all organizational levels.
  • Exceptional analytical and problem-solving capabilities.
  • A desire to contribute to a high-performing team within a results-driven culture.
  • Ability to thrive in a dynamic, entrepreneurial environment.
CORE WORK ACTIVITIES
  • Define and execute business objectives and functional strategies, ensuring alignment with overarching project goals.
  • Translate business needs into functional specifications, ensuring clarity and feasibility.
  • Identify new platform opportunities to enhance customer experiences and drive additional revenue from the search platform.
  • Guide the functional team, fostering a collaborative and innovative environment for both onshore and offshore teams.
  • Provide insights on best practices for solution design and contribute to decision-making processes. Assist in deployment planning, providing onshore support to ensure seamless transitions and user adoption.
  • Collaborate with stakeholders to resolve any post-deployment challenges and optimize functional performance.
Managing Work, Projects, and Policies
  • This individual will embody a 'servant leader' approach, cultivating relationships that achieve business objectives.
  • Provide accurate time estimates for work completion to inform project plans.
  • Meet deadlines consistently, providing regular updates to management and key stakeholders.
  • Effectively manage multiple assignments simultaneously, prioritizing tasks and seeking clarification when needed.
  • Communicate promptly and appropriately with team members.
  • Offer constructive feedback to colleagues in a professional manner.
Additional Responsibilities
  • Establish and maintain personal development goals, collaborating on shared MBOs, KPIs, and OKRs.
  • Work independently with minimal supervision, recognizing when to escalate issues to management.
  • Build relationships with team members from other departments, leveraging those connections to address inquiries.
  • Present work with clarity and confidence, simplifying complex concepts for broader understanding.
  • Utilize appropriate communication methods (e.g., in-person, Teams, chat, email, call) for each situation.
  • Demonstrate self-assurance, enthusiasm for the business, and a positive attitude.
  • Perform other reasonable duties as assigned by management.
MANAGEMENT COMPETENCIES

Leadership
  • Adaptability - Maintains performance under pressure or when facing changes or challenges.
  • Communication - Effectively conveys information and ideas in an engaging manner through various methods.
  • Problem Solving and Decision Making - Identifies and understands issues, gathers information from diverse sources, evaluates alternatives, and selects a course of action.
  • Professional Demeanor - Exhibits behaviors that convey confidence and command respect; represents the company in alignment with its values.
  • Strategy Development - Develops business plans by systematically evaluating opportunities with the highest potential for positive outcomes.
Managing Execution
  • Building and Contributing to Teams - Collaborates with team members to achieve common goals while fostering cohesion and collaboration.
  • Strategy Execution - Ensures successful implementation of business plans aimed at maximizing customer satisfaction and profitability.
  • Driving for Results - Sets high performance standards for self and others; takes responsibility for objectives and proactively drives efforts toward goal achievement.
  • Planning and Organizing - Gathers necessary information and resources to create actionable plans; prioritizes tasks to ensure completion.
Building Relationships
  • Customer Relationships - Develops and maintains relationships based on an understanding of customer needs and actions consistent with service standards.
  • Coworker Relationships - Interacts in a manner that builds trust and confidence in pursuit of organizational goals.
  • Global Mindset - Supports diverse employees and partners, leveraging differences to drive innovation and enhance business results.
Generating Talent and Organizational Capability
  • Organizational Capability - Adapts work structures and processes to best support organizational goals.
  • Talent Management - Provides support and feedback to help individuals develop the skills needed to achieve objectives.
Learning and Applying Professional Expertise
  • Applied Learning - Seeks opportunities to enhance performance for self and others.
  • Business Acumen - Utilizes business information to manage operations and generate innovative solutions.
  • Technical Acumen - Applies professional skills and knowledge to manage operations and address function-specific challenges.
  • Basic Competencies - Fundamental skills required for completing basic work activities.
    • Basic Computer Skills - Proficient in using basic computer hardware and software.
    • Mathematical Reasoning - Quickly and accurately performs basic mathematical operations.
    • Oral Comprehension - Listens and understands spoken information and ideas.
    • Reading Comprehension - Understands written content in work-related documents.
    • Writing - Communicates effectively in writing for the audience's needs.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, offering numerous brands, hotels, and opportunities for associates to grow and succeed. Be where you can excel, begin your journey, belong to an exceptional global team, and become the best version of yourself.