Pet Store Supervisor

4 days ago


Franklin, Massachusetts, United States HIGH POINT ESTATES INC Full time
Job Title: Pet Store Supervisor

We are seeking a highly motivated and customer-focused Pet Store Supervisor to join our team at Pet Supplies Plus. As a key member of our store team, you will be responsible for providing exceptional service to our customers, ensuring a positive shopping experience, and driving sales growth.

Responsibilities:
  • Lead by example and demonstrate a passion for delivering exceptional customer service.
  • Partner with store team leaders to learn and reinforce operational procedures and performance expectations.
  • Provide leadership coverage and cover management functions up to four times a week when team leaders are offsite.
  • Adhere to operational policies and procedures to ensure exceptional service is provided to our customers.
  • Learn and perform back office procedures to comply with standards and expectations.
  • Communicate opportunities to improve community engagement or store performance to the team leaders.
Requirements:
  • 2+ years of retail experience.
  • Strong sales and customer service skills.
  • Ability to operate all equipment, including a forklift, to run the store.
  • Ability to work flexible schedules, have reliable transportation, and be 18 years or older.

Pet Supplies Plus is a leading pet supply retailer with over 560 locations in 36 states. We are committed to providing a positive shopping experience for our customers and their pets. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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