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Hospitality Team Member

2 months ago

Oklahoma City, Oklahoma, United States AEG Full time
{"title": "Event Experience Coordinator", "content": "Event Experience Coordinator

Are you passionate about delivering exceptional experiences for our guests? Do you have a keen eye for detail and a knack for multitasking? We're seeking an Event Experience Coordinator to join our Hospitality team at the Oklahoma City Thunder

About the Role:

  • Support the Hospitality team with departmental needs, including organizing social events, coordinating game day activities, and collaborating with our catering partner.
  • Service our 14 hospitality environments within the arena for gameday and non-game day requests.
  • Be the first point of contact at the Founders' Lounge concierge desk.
  • Setup hospitality environments on game days, including managing in-arena elements such as TV displays, music, and signage.
  • Build strong relationships with Guests and arena staff to enhance the overall Thunder experience.
  • Assist Courtside Club entertainment, including transporting gear and sound checks.
  • Assist on premium theme nights with setup/décor in Club spaces, signage requests, and live entertainment coordination.
  • Maintain vendor and entertainment contact lists.
  • Assist Manager and Facilities Coordinator with the setup and breakdown of all events in our Thunder All Staff room.
  • Monitor the Thunder All Staff room portal schedule and calendar, and communicate with departments involved.
  • Assist with scheduling the Thunder Launchpad and onsite executions, including greeting guests, managing furniture setup and breakdown, and liaising with internal groups as needed.
  • Assist the Director and Manager with third-party events, including setup, vendor and entertainment assistance, and client interaction.
  • Manage offsite and onsite storage maintenance and inventory.
  • Handle and place all Hospitality department signage requests and swag orders.
  • Perform other duties as assigned.

What You'll Bring to the Role:

  • Minimum two years' experience in a customer service role, preferably in a hospitality setting.
  • Strong attention to detail and the ability to multitask.
  • A positive attitude, with a passion for providing outstanding service.
  • Strong interpersonal communication skills, with the ability to engage with a wide range of Guests.
  • Strong problem-solving abilities and the capacity to remain calm under pressure.

About Us:

We're a dynamic and fast-paced organization that values diversity, equity, and inclusion. We're committed to creating a welcoming and inclusive environment for all employees through our culture of RAVE - Respect and Value Everyone.

What We Offer:

  • A positive office environment and a robust benefits package, including excellent medical, dental, and vision coverage, 401k with matching funds, paid downtown parking, tuition reimbursement, employee ticket options, family gym membership subsidy, parental leave, team shop discount, and much more.

Equal Opportunity Employer:

We consider applicants fairly on the basis of qualifications, experience, and business needs and provide equal opportunity regardless of race, color, ancestry, age, sex, gender identity, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status.

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