Information Systems Intern

1 month ago


West Des Moines, Iowa, United States R&R Realty Group Full time
About R&R Realty Group

R&R Realty Group is a leading commercial real estate company in Des Moines, Iowa, with over 35 years of experience in managing office, retail, multi-family, and warehouse facilities. Our team is passionate about delivering exceptional service and pursuing excellence in everything we do.

Job Summary

We are seeking an Information Systems Intern to join our IT team. The successful candidate will assist our System Support Analyst and delegated technical staff in performing basic level work, including help desk calls and business applications support. The ideal candidate will have a strong understanding of IT concepts and be able to communicate effectively with internal clients and management.

Key Responsibilities

* Assist with help desk calls and business applications support, including changes to user account information, resetting passwords, security updates, hardware inventory, hardware disposition, network backups, and mobile devices.
* Timely resolution of IT requests.
* Assist senior level staff with operational tasks as needed.
* Provide excellent customer service to internal clients and communicate effectively with management and other team members within the organization.
* Drive to R&R properties and various locations as required.

Requirements

* Working towards a degree in an IT-related field.
* Knowledge of and/or experience working with RDMS, Microsoft Exchange, and Microsoft SharePoint is preferred.
* Knowledge or experience with help desk, application support, mobile device management, general TCP/IP concepts, and working knowledge of wireless technologies is required.
* Ability to identify and resolve problems in a timely manner and develop alternative solutions.
* Excellent communication and customer service skills.
* Must maintain a valid driver's license.

What We Offer

R&R Realty Group is an equal opportunity employer and welcomes applications from diverse candidates. We offer a collaborative and dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

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