Service Team Coordinator

3 weeks ago


Wilmington, Delaware, United States AUDI JLR LOTUS BMW MOTO Full time

We are currently hiring a Service Team Coordinator at AUDI JLR LOTUS BMW MOTO. As a Service Advisor, you will work closely with customers to understand their needs and provide solutions that meet their expectations.

Job Requirements

To be successful in this role, you must have prior experience as a Service Advisor or Service Writer, possess above-average phone and communication skills, and bring a positive attitude to upsell clients on products and services. You should also have excellent follow-up and follow-through skills to ensure client satisfaction.

The estimated salary for this position is $50,000 - $70,000 per year, based on experience. You will be responsible for making appointments, processing repair orders, quotes and invoices, providing customer support, qualifying customer problems, and ensuring customer approval for all remedial work.

Responsibilities:

  • Coordinate customer vehicles for servicing
  • Ensure high levels of customer satisfaction
  • Maximize departmental profitability
  • Estimate costs and time for work to be carried out

Benefits:

  • Health, dental, vision insurance
  • 401k match
  • Paid time off
  • Growth opportunities
  • Paid holidays
  • Competitive pay
  • Employee discount program


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