Disability Filing Specialist Supervisor
2 weeks ago
Premier Disability is seeking a Supervisor to join our dynamic team in Minneapolis, MN. This role will focus on supervising specialists within an inbound and outbound contact center, providing high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.
Responsibilities:- Ensure clients are successfully transferred to case management systems.
- Oversee and assist with the daily opening of mail and retainer filing.
- Oversee and assist with the 1696 process of clients in case management systems.
- Oversee and assist with the Protect File Date Process.
- Oversee and assist with the printing and contacting of clients needing new, resent, and last chance packets.
- Create and test ways to help improve packet return rate.
- Train, coach, and give feedback to each Filing Department member as needed.
- Assist with Application Specialist questions and needs as necessary.
- Assist with other department functions as directed by supervisor.
- 2 years' experience in a supervisory role in a telephonic or personal customer contact position preferred.
- Knowledge and experience with call center metrics and reporting.
- Customer service orientation; energetic and outgoing personality.
- Excellent communication skills; ability to communicate professionally, effectively, and with empathy in potentially difficult circumstances.
- Multitasking skills and detail-oriented focus required for a fast-paced environment.
- Basic PC knowledge, working knowledge of Windows operating systems, Internet, and mainstream web browsers; CRM Software experience a plus.
About Internet Brands: Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands is a portfolio company of KKR and Temasek.
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Global Payroll Specialist
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Collection Specialist
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Disability Medical Consultant
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Accounts Payable Specialist
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Administrative Supervisor
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Administrative Supervisor
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Data Analyst
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Desk Attendant Supervisor
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Leasing Specialist
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Sanitation Supervisor
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Advertising Compliance Supervisor
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Fleet Compliance Specialist
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Maintenance Supervisor
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Advertising Compliance Supervisor
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Litigation Docketing Specialist
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Data Analyst
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Leasing Specialist
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Program Accounting Specialist
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