Disability Filing Specialist Supervisor

2 weeks ago


Minneapolis, Minnesota, United States Internet Brands Full time
Supervisor Opportunity at Premier Disability

Premier Disability is seeking a Supervisor to join our dynamic team in Minneapolis, MN. This role will focus on supervising specialists within an inbound and outbound contact center, providing high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.

Responsibilities:
  • Ensure clients are successfully transferred to case management systems.
  • Oversee and assist with the daily opening of mail and retainer filing.
  • Oversee and assist with the 1696 process of clients in case management systems.
  • Oversee and assist with the Protect File Date Process.
  • Oversee and assist with the printing and contacting of clients needing new, resent, and last chance packets.
  • Create and test ways to help improve packet return rate.
  • Train, coach, and give feedback to each Filing Department member as needed.
  • Assist with Application Specialist questions and needs as necessary.
  • Assist with other department functions as directed by supervisor.
Requirements:
  • 2 years' experience in a supervisory role in a telephonic or personal customer contact position preferred.
  • Knowledge and experience with call center metrics and reporting.
  • Customer service orientation; energetic and outgoing personality.
  • Excellent communication skills; ability to communicate professionally, effectively, and with empathy in potentially difficult circumstances.
  • Multitasking skills and detail-oriented focus required for a fast-paced environment.
  • Basic PC knowledge, working knowledge of Windows operating systems, Internet, and mainstream web browsers; CRM Software experience a plus.

About Internet Brands: Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands is a portfolio company of KKR and Temasek.



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