Customer Service Representative
2 weeks ago
About Valvoline Instant Oil Change
We are a leading provider of oil change services, dedicated to delivering exceptional customer experiences and building strong relationships with our communities.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering a positive and memorable experience for our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Deliver exceptional customer service, creating a warm and welcoming experience for each guest
- Present oil change options and additional services based on manufacturer recommendations, building trust and loyalty with our customers
- Evaluate customers' needs, working quickly and efficiently to meet their requirements
- Provide hands-on assistance under the hood as needed, demonstrating a strong understanding of our products and services
- Master products, services, and company knowledge, staying up-to-date on the latest developments and innovations
Requirements
- Effective interpersonal and oral communication skills, with the ability to interact with people from diverse backgrounds
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Strong problem-solving skills, with a focus on finding creative solutions to customer challenges
- Ability to lift up to 50 pounds, with full mobility and the ability to work with hands above head
- English fluency in reading, writing, and speaking
Benefits
- Competitive weekly pay and flexible work schedule
- On-the-job training and development opportunities
- Company-provided uniforms and tools
- Opportunities for advancement and career growth
- Medical, dental, vision, and 401(k) savings plans
Equal Opportunity Employer
Valvoline Instant Oil Change is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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