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Customer Support Specialist

2 months ago

Gettysburg, Pennsylvania, United States Halvik Full time

About Halvik

Halvik is a leading organization that values its workforce, committed to delivering cutting-edge IT solutions that drive customer satisfaction.

We are in search of motivated individuals who thrive in a team-oriented atmosphere and are eager to make a significant contribution. The role of the Call Center/Information Specialist focuses on engaging with clients through phone calls and online inquiries.

Applicants must be available during standard office hours, from 8:00 am to 6:00 pm, Monday through Friday, in accordance with hotline operational needs.

Essential Qualifications:
  • High School Diploma or equivalent
  • Must be a US Citizen or a Green Card Holder
  • Eligibility for Public Trust Clearance
  • Exceptional customer service abilities
  • Consistent attendance and adaptability
  • Skilled in interpreting and applying policies and regulations
  • Strong written communication capabilities
  • Proficient in Microsoft Office and general computer usage
Preferred Qualifications:
  • Prior experience in a call center or customer service environment
Benefits Offered by Halvik:
Comprehensive medical, dental, vision, life, STD, and LTD insurance
11 federal holidays and paid time off
401(k) plan with employer matching
Flexible Spending Accounts
Tuition reimbursement programs
Charitable contribution matching

Halvik Corp is committed to fostering diversity and is an equal opportunity employer, evaluating candidates based on their qualifications without bias related to gender, race, religion, or other characteristics.