System Reliability Specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States PNC Full time
Job Overview

PNC is seeking a highly skilled System Reliability Specialist to join our team. As a key member of our IT organization, you will be responsible for ensuring the stability and compliance of our systems and software.

Key Responsibilities
  • Monitor and maintain systems and software to ensure stability and compliance to technology standards.
  • Perform maintenance, including installation of patches and upgrades.
  • Incident detection, resolution, and/or escalation. Participation in root cause analysis and correction resulting in prevention.
  • Monitor systems availability, performance, and capacity against baseline metrics and reports trends.
  • Develop in-depth knowledge of supported systems and applications.
  • Perform application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries, and complying with technology standards.
Requirements
  • University/college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
  • Informatica experience required
  • Oracle database experience required
  • Windows experience required
  • Linux experience required
  • SharePoint or OBIEE experience beneficial but not required
Competencies
  • Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
  • Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.
  • Application Programming Interfaces (API's) – Knowledge and ability to write, test, and debug application programming interfaces (APIs).
  • Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
  • IT Environment – Knowledge of an organization's IT purposes, activities, and standards; ability to create an effective IT environment for business operations.
  • IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve, and prevent the recurrence of incidents that interfere with the normal delivery of IT services.
  • IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.
  • IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
  • Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases, and technology platforms.
  • Software Reliability Management – Knowledge of, and ability to develop and use, principles, methodologies, and metrics that increase software product performance and reliability.
  • System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement, and maintain system development life cycle segments and phases.
  • Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools, and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application, or operational) problems.
Work Experience

Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

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