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Hotel Front Line Ambassador

1 week ago

Pittsburgh, Pennsylvania, United States Blue Sky Hospitality Solutions Full time

We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at Wyndham Garden Pittsburgh Airport. As a key member of our front desk team, you will provide exceptional service and ensure a positive experience for our guests.

Responsibilities:
  • Welcome and register guests upon arrival, confirming their reservations and payment details.
  • Handle guest payments and maintain accurate records, while also promoting our Guest Loyalty Program.
  • Develop and maintain a thorough knowledge of local attractions and services, recommending them to guests and enhancing their stay.
  • Respond to inquiries and requests with a positive attitude, including late check-outs, room changes, and billing questions.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic math skills and familiarity with office equipment.

Estimated Salary: $50,000 - $65,000 per year