Restaurant Operations Manager

24 hours ago


Lafayette, Indiana, United States Hooters of America, LLC Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

Hooters of America, LLC is seeking a highly skilled Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our business runs efficiently.

Key Responsibilities:

  • People:
    • Manage and develop a team of restaurant staff to ensure excellent customer service and high-quality food and beverage products.
    • Recruit, train, and retain top talent to drive business growth and success.
    • Provide coaching and development opportunities to help staff achieve their full potential.
  • Customer:
    • Ensure that every guest has an exceptional dining experience, from the moment they walk in the door to the moment they leave.
    • Monitor and improve guest satisfaction through regular feedback and surveys.
    • Develop and implement strategies to increase customer loyalty and retention.
  • Financials:
    • Manage restaurant finances, including budgeting, forecasting, and financial reporting.
    • Develop and implement cost-saving initiatives to improve profitability.
    • Monitor and control inventory levels to minimize waste and maximize efficiency.
  • Standards:
    • Ensure that all restaurant staff are trained and certified in responsible alcohol service, food safety, and sanitation procedures.
    • Maintain a clean and safe environment for guests and staff.
    • Ensure that all restaurant equipment and facilities are well-maintained and in good working order.
  • Other Responsibilities:
    • Develop and implement marketing strategies to drive sales and increase brand awareness.
    • Collaborate with the management team to develop and implement business strategies.
    • Monitor and report on key performance indicators (KPIs) to measure restaurant performance.

Requirements:

  • Bachelor's degree in Hospitality, Business, or related field.
  • Minimum 2 years of experience in restaurant management, preferably in a fast-paced and complex environment.
  • Proven track record of success in managing restaurant operations, including financial management, staff development, and customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Valid ServSafe alcohol certification and any other legally required certifications.


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