Telecom Systems Technician

2 weeks ago


Philadelphia, Pennsylvania, United States Apex Systems Full time

The Unified Communications Support Specialist is responsible for managing routine service requests, overseeing the deployment of VOIP and traditional phone systems, and liaising with clients regarding service installations, modifications, and troubleshooting.

Key Responsibilities

  • Ensure the accuracy and completeness of all incoming customer requests; input orders into the ticketing system with precision; provide technical assistance to clients; assess service requirements and handle order modifications.
  • Thoroughly document the purpose of calls and their resolutions in the ticketing software.
  • Guide orders through all phases of installation, ensuring that all requested services are activated and meet client expectations.
  • Facilitate and oversee escalations through operational leadership and inventory management.
  • Travel to various locations as needed to fulfill customer requirements.

Experience Requirements

  • Fundamental understanding of Networking protocols such as DHCP, TCP/IP, and VLANs.
  • Experience in LAN/WAN environments.
  • A minimum of 2 years of experience with Cisco Unified Communications.

Additional Skills

  • Strong analytical abilities.
  • Exceptional customer service skills.
  • Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word.
  • Excellent organizational capabilities.
  • Outstanding communication and interpersonal skills.

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