Customer Service Representative

3 days ago


Rocky Mount, Virginia, United States Walmart Full time

Company Overview

Walmart is one of the world's largest retailers, operating a chain of stores that offer a wide range of products and services to meet the needs of our customers. Our mission is to save people money so they can live better – anytime and anywhere – in retail stores, online, and through their mobile devices.

Job Description

As a Customer Service Representative - Online Orders, you will be responsible for responding to customer inquiries and resolving issues related to online orders. This role requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve order-related issues and escalate complex problems to supervisor or manager.
  • Maintain accurate records of customer interactions and issues resolved.
  • Collaborate with colleagues to improve customer satisfaction and resolve systemic issues.

Requirements

  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Detailed-oriented and accurate in your work.
  • Basic computer skills and proficiency in software applications.

Benefits

At Walmart, we offer a comprehensive benefits package that includes:

  • Competitive hourly wage.
  • Opportunities for career growth and advancement.
  • Discounts on store merchandise and services.
  • A supportive and inclusive work environment.

We're Looking for Someone Who:

Is passionate about delivering exceptional customer service.

Can work effectively in a fast-paced environment.

Is committed to maintaining a safe and respectful workplace.



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