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Client Service Representative

1 week ago

Rocky Mount, Virginia, United States H&R Block Full time

H&R Block is committed to providing exceptional client service and support. As a Client Service Representative, you will play a vital role in ensuring that our clients receive the best possible experience.

Key Responsibilities:

  • Answer phones and greet clients in a personalized, friendly, and inviting manner

  • Match clients with the best-suited tax professional for their needs

  • Schedule clients how they would like to be scheduled

  • Help to ensure all clients needs have been met during service both in person, over the phone or virtually

  • Maintain office cleanliness and organization of resources with team members

Requirements:

  • Experience working in a fast-paced environment

  • Previous experience in a customer service environment

  • Ability to multi-task

  • Strong organizational and time-management skills

  • Computer proficient with the ability to use Microsoft Office

About Us:

We are a dynamic and growing company that values diversity and inclusion. We believe in empowering our employees to make a meaningful difference in their communities.