IT Director

ASM Global is seeking a highly skilled and experienced Director of IT to lead our Information Technology Services team at the Ontario Convention Center and Toyota Arena.

• Plan and execute the department's mission to support the facilities' business needs and overall event success.
• Hire, train, manage, and oversee the IT staff and independent vendors to maintain and support the technology infrastructure and its users' needs.
• Assist in preparing the departmental operating and capital budget.
• Identify technology needs and opportunities to make recommendations to the leadership team through long-term strategizing.
• Evaluate and oversee the company's adherence to federal technology requirements for security.
• Develop and direct effective facility-level IT policies, procedures, and programs.
• Develop an effective process for controlling inventory of all telecommunications, internet, and computer equipment.
• Maintain compliance requirements and updates for software programs.
• Maintain all ancillary facility equipment and contracts, including office equipment, telephone systems, point of sale systems, lighting technology, staging systems, etc.
• Recommend hardware and software enhancements based on study and analysis of the current environment and industry norms.
• Develop detailed and comprehensive technical documentation, studies, and reports.
• Work with event management and operations to provide solutions to the various needs of event clients.
• Maintain all technological-related programs that include digital signage equipment on interior and exterior of the facility.
• Directly oversee the installation of event-related technology, including audio, lighting, video, and rigging equipment specified.
• In accordance with corporate initiatives, lead the implementation of company-wide technology initiatives, where appropriate.

• Bachelor's Degree in a technical field.
• Minimum of five years of hands-on, verifiable experience configuring, implementing, supporting, administering, and managing network hardware, devices, and software within a Microsoft infrastructure framework and Windows Server environment.
• Minimum of three years of hands-on, verifiable experience with installing, hardening, patching, maintaining, upgrading, and managing Microsoft computing environments (including operating systems and server software) according to the latest Microsoft best practices.
• Minimum of three years of hands-on, verifiable experience in configuring, supporting, maintaining, and managing policies, rights, and securities within a Windows Server (2008/2012) Active Directory environment.
• Minimum of three years of hands-on, verifiable experience in configuring, maintaining, and managing Microsoft System Center Configuration Manager/Systems Management Server (SMS) is preferred but not required.
• Verifiable experience in the development, deployment, and administration of a Virtual Desktop Infrastructure environment.
• A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking.
• A practical level of experience implementing and administering common TCP/IP-based services, including but not limited to: DNS, LDAP, DHCP, HTTP, FTP, SSH, SMTP, etc.
• Experience with design, implementation, and troubleshooting EIGRP and BGP networks.
• Experience in the use of Hyper-V and in maintaining virtualized server environments is highly desirable.
• Experience in implementing and maintaining wireless network environments is highly desirable.
• Experience in the implementation, configuration, and maintenance of Linux operating systems is desirable.
• Demonstrable experience using root-cause analysis in order to troubleshoot network and other IT-related problems and issues.
• Ability to direct special projects involving the implementation of IT-related initiatives as well as to operate as part of a project team and to manage small teams of personnel.
• Strong verbal and written communication skills (including experience in developing and maintaining technical documentation), interpersonal skills, and a commitment to quality and providing exemplary customer service required.