Customer Service Representative

4 days ago


Saugerties, New York, United States Markertek div of Tower Products Incorporated Full time
Job Summary

Join our team at Markertek div of Tower Products Incorporated as a Customer Service Representative and play a key role in delivering exceptional customer experiences. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing product recommendations.

You will work closely with our sales team to identify sales opportunities and build strong relationships with clients. If you are a strong communicator, enjoy interacting with people from all over the world, and have a passion for customer service, we encourage you to apply.

Key Responsibilities:

  • Answering questions and following up with product recommendations and price quotes
  • Professionally and respectfully communicating with other departments, customers, and vendors
  • Order entry and sales support
  • Ensuring customers are well-informed and update-to-date on their order status
  • Helping customers find AV solutions to suit their needs

Requirements:

  • Strong interpersonal and communication (verbal/written) skills
  • Solid organizational skills
  • Ability to multitask
  • Attention to detail
  • Critical thinking
  • Comfortable with team collaboration

Salary and Benefits:

We offer a competitive salary range of $41,600 - $54,100 per year, based on experience, as well as outstanding benefits, including medical/dental, vision, life insurance, paid time off, an employee stock ownership program (ESOP), 401K, Profit Sharing Bonus, and more.

Why Work with Us?

We are a successful, 30+ year customer and community-minded company that values our employees and provides opportunities for growth and development.



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