Help Desk Specialist

1 week ago


Omaha, Nebraska, United States AMCON Distributing Company Full time

**Overview**

AMCON Distributing Company is seeking a highly skilled Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing technical assistance to both employees and customers in troubleshooting and resolving computer-related issues.

Job Description:

The Technical Support Associate will provide support via phone, email, or chat to resolve technical issues with software, hardware, and network connectivity. The ideal candidate will have excellent communication skills, strong analytical and problem-solving skills, and the ability to work independently with minimal supervision.

Responsibilities:

  • Provide technical assistance to employees and customers via phone, email, or chat
  • Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
  • Maintain knowledge of technological innovations and trends
  • Perform backup procedures to reduce the risk of data loss
  • Set up new users and provide them with necessary access
  • Assist with development of user manuals and similar documentation

Requirements:

  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Ability to explain technical issues to technical and non-technical employees and customers
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times

Benefits:

  • Medical, Dental, Vision & More benefits package
  • Holidays and Vacation Paid Time Off
  • Competitive 401(k) + Company Match
  • Training & Development opportunities
  • Advancement Opportunities within the company

$55,000 - $65,000 per year, depending on experience and qualifications. Apply now and take your first step towards a rewarding career with AMCON Distributing Company



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