Debit Card Operations Specialist

5 days ago


Kokomo, Indiana, United States First Farmers Bank & Trust Full time
Job Summary:

As a Debit Card Operations Specialist at First Farmers Bank & Trust, you will be responsible for handling all phases of debit card operations, including the processing of internal and external requests for the maintenance of customer accounts related to debit card issues. You will generate and process necessary reports and maintenance functions while providing exceptional customer service through phone and email support.

Key Responsibilities:

• Attend monthly branch meetings as needed

• Complete educational assignments

• Maintain compliance with branch security policies, including proper branch opening and closing procedures

• Order and maintain branch supplies

• Provide quality customer service through knowledge of debit card services

• Manage daily operations of the FFBT Debit Card Department, including ordering, updates, and maintenance of debit cards

• Respond to customer inquiries about debit card services, both from branches and direct customer contact

• Research and manage returned debit cards

• Check daily reports

• Assist with Cam Alerts

• Order and maintain debit cards

• Maintain all debit cards

• Answer phones and provide debit card support via email

Requirements:

• Responsible to the Fraud Investigations Manager/Debit Card Manager for the fulfillment of duties assigned

• Detail-oriented with the ability to maintain confidentiality in daily operations and interactions with customers

• Proficient in interpersonal relations and communicative skills

• Ability to work effectively in a team setting

• Commitment to providing exceptional customer service in response to customer needs

• Proficient in computer skills

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