Operations Director

3 days ago


San Francisco, California, United States CVR Associates, INC Full time
Job Summary

The Operations Manager will oversee the effective workflow of department operations, ensuring established procedures and protocols are followed. This role will work closely with Supervisors to assess and address department needs, as well as collaborate with Program and Project Directors to ensure contract metrics are met.

Key responsibilities include:

  • Ensuring efficient execution of operational, administrative, and compliance functions within the department.
  • Providing monthly performance reporting on various operations metrics.
  • Overseeing the annual SEMAP assessment and monthly quality control of indicators.
  • Resolving matters escalated by staff and supervisors.
  • Generating system reports to ensure staff accountability.
  • Reviewing and finalizing participant termination.
  • Attending and participating in informal hearings on behalf of the housing authority.
  • Assisting supervisors with identifying growth opportunities for staff and addressing performance and conduct issues.
  • Hosting recurring meetings with supervisors to discuss policy and procedure changes, issues, and concerns.
  • Meeting with Program and Project Directors weekly to review program operations and personnel matters.
  • Reviewing and approving documented internal operational procedures.
  • Coordinating with finance staff to review monthly and special check runs.
  • Monitoring PBV utilization and implementing effective strategies to meet utilization metrics.
  • Attending leadership meetings with internal and external stakeholders.
  • Establishing and maintaining strong relationships with department heads, clients, and external partners.
  • Overseeing project management and ensuring timely and accurate deliverables.
  • Administering new HAP contracts.
  • Responding to legal inquiries in a timely manner.
  • Ensuring compliance with regulatory requirements.

Requirements:

  • Bachelor's degree in a related field from a four-year college or university.
  • At least 5 years' experience in a supervisor or management role.
  • At least 3 years' experience working in affordable housing and Section 8.
  • Experience working with economically and socially disadvantaged individuals and/or families.

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