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Framing Team Lead

2 months ago

Houston, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a skilled and experienced Framing Team Lead to join our team at Michaels Stores. As a key member of our framing department, you will be responsible for leading a team of framers in creating custom framing solutions for our customers.

Key Responsibilities
  • Team Leadership: Lead and coach a team of framers to achieve sales and customer satisfaction goals.
  • Custom Framing Solutions: Assist customers in creating memorable framing solutions for their artwork, while driving custom framing sales.
  • Inventory Management: Manage and execute inventory management processes to ensure accurate and efficient stock levels.
  • Shrink and Safety Programs: Manage and execute shrink and safety programs to maintain a safe and secure work environment.
  • Customer Service: Provide exceptional customer service, including assisting customers with product location and providing solutions.
  • Omni Channel Processes: Assist with omni channel processes to ensure seamless customer experience.
Requirements
  • Experience: Previous custom framing experience is preferred, as well as retail management experience and experience leading a sales team.
  • Skills: Basic computer skills and ability to lift heavy boxes and frames, as well as access high shelves by ladder or similar equipment.
Work Environment

Our framing department is a fast-paced and dynamic environment, with a focus on providing exceptional customer service and creating custom framing solutions. As a Framing Team Lead, you will be working in a public retail store setting, with a focus on maintaining a safe and secure work environment.