General Manager

2 weeks ago


Pell City, Alabama, United States Krystal Restaurant Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Krystal Restaurant team. As a key member of our management team, you will be responsible for driving business growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Develop People
    • Create a positive and inclusive work environment that fosters teamwork and collaboration.
    • Empower team members through effective communication and coaching.
    • Develop and implement training programs to enhance skills and knowledge.
    • Recognize and reward outstanding performance and contributions.
  • Create Great Guest Experiences
    • Develop and implement strategies to improve customer satisfaction and loyalty.
    • Ensure that all team members provide exceptional service and meet customer expectations.
    • Monitor and address customer feedback and concerns.
  • Brand Champion
    • Develop and implement local marketing strategies to drive sales and growth.
    • Build and maintain relationships with local community leaders and organizations.
    • Represent Krystal Restaurant in a positive and professional manner.
  • Business Planning
    • Develop and implement business plans to drive growth and profitability.
    • Monitor and analyze sales and labor data to inform business decisions.
    • Ensure that all team members are aware of and meet business objectives.
  • Maintain Facility
    • Ensure that the restaurant is clean, safe, and well-maintained.
    • Monitor and address any maintenance or repair issues.
Requirements
  • 3+ years of management experience in the restaurant industry.
  • High school diploma or equivalent required.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Physical ability to lift up to 50 pounds and stand for long periods.

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