Automotive Parts Sales Associate
2 days ago
We are seeking a highly motivated and customer-focused Automotive Parts Counter Sales Associate to join our team at Toyota of Brookfield. As a key member of our Parts Department, you will be responsible for providing exceptional customer service, promoting the sale of parts, labor, and accessories, and ensuring the efficient operation of our parts inventory.
Key Responsibilities:- Provide excellent customer service and satisfaction by greeting customers, determining their needs, and resolving any issues in a timely and professional manner.
- Establish a method of payment and handle all parts telephone inquiries regarding parts purchase.
- Process all pertinent documents and associated parts, including warranty parts and cores for return.
- Actively identify related parts needed on repair jobs and advise customers or Service Consultants of all parts stocking status.
- Ensure Parts Department security for all parts and paperwork, and maintain accurate records of parts inventory.
- Write purchase orders for parts and sublet work required from outside suppliers and obtain management approval.
- Use the computer system consistently and accurately to post sales and track lost sales.
- Provide necessary information to the Parts Manager for special orders, emergency purchases, and lost sales.
- Maintain parts in correct locations and bins, and keep work and department area clean.
- Help with taking out garbage and boxes, and keep up to date on all training and certification.
- Responsible for receiving money and cashing out customers, and establish good communications between associates in parts and other departments.
- Report any issues to department manager.
- A minimum of 1 year of experience in automotive parts.
- Ability to Lift 100 pounds.
- Automotive knowledge.
- Excellent Customer Service Skills.
- A valid driver's license.
- 18+ years of age or older to comply with the company driving policy.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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