Hospital Liaison Representative

4 weeks ago


Orchard Park, United States Lincare Holdings Full time
Job Title: Hospital Liaison

At Lincare Holdings, we are seeking a highly skilled and detail-oriented Hospital Liaison to join our team. As a key member of our operations team, you will play a critical role in ensuring seamless patient discharge and equipment delivery services.

Job Summary:

The Hospital Liaison will be responsible for interacting daily with hospital case managers to deliver and set up oxygen portability, nebulizers, and small DME items for patient discharge. You will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and facilitate discharge.

Key Responsibilities:
  • Stock vehicle daily with necessary equipment, disposables, patient setup paperwork, and marketing literature needed for that day.
  • Make rounds to contact all case managers each day at each facility assigned to them to let them know you are at the facility and should case managers identify a patient discharge equipment need.
  • Communicate with the center throughout the day on O2 discharges so that the center can schedule SR to complete home setup of equipment.
  • Understand and communicate coverage criteria to case managers and patients as applicable.
  • Complete setup paperwork daily for all equipment delivered.
  • Assist with getting CMNs and chart notes as requested by the center daily required for billing.
Requirements:
  • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
  • Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis.
  • Gain knowledge of basic Medicare coverage guidelines and documentation requirements, including CMNs, responsible for gathering this information for reimbursement.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees.
Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.



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