Fitness Operations Manager

3 days ago


Norton, Massachusetts, United States Planet Fitness Full time
Job Overview

The Fitness Operations Manager will be responsible for ensuring an exceptional member experience and a financially successful club at Planet Fitness. This role involves overseeing gym operations, recruiting and developing staff, and maintaining a welcoming atmosphere for all members.

Responsibilities
  • Recruit, hire, train, and develop high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Assist with staff management, providing backup support to the Club Manager as needed.
  • Oversight of member service - ensuring staff provides a superior customer experience at all times.
  • Resolving or escalating employee issues or concerns.
  • Front desk activities including answering phones in a friendly manner, assisting callers, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating member requests.
  • Oversight of cleanliness and maintenance of the facility.
  • Ordering of supplies based on club requirements.
  • Tracking statistics and reports (weekly, monthly, and annually).
Qualifications and Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hardworking, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.
  • Possible exposure to toxic chemicals.

Estimated salary: $45,000 - $55,000 per year.



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