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Residential Construction Service Manager

1 month ago

Cincinnati, Ohio, United States MI Homes Full time
Job Summary

M/I Homes is seeking a skilled Residential Construction Service Manager to perform inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Key Responsibilities
  • Conduct Post Closing Customer Visits (PCCV) and other inspections as per departmental and Company standards.
  • Complete work orders required to meet customer needs; provide problem-solving on-site.
  • Contact and schedule appropriate subcontractors to perform work as required.
  • Initiate service work orders, set appointments with subcontractors, monitor progress and quality of work, and keep customers apprised of work order status.
  • Direct and supervise subcontractors to improve efficiency and workflow.
  • Maintain service vehicle inventories, including appropriate materials and equipment.
  • Participate in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
  • Assist in special projects as requested and perform additional duties as required.
Requirements

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills:

  • Computer
  • Written & Verbal
  • Customer Service

Competencies:

  • Customer Focus
  • Approachability
  • Listening
  • Time Management
  • Composure
  • Conflict Management
  • Perseverance
  • Problem Solving
Work Conditions

Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.

Travel demands which require possession of a valid driver's license and a good driving record to comply with Company-issued vehicle policies.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.